December 28, 2011

There Is Some Hope (Punjab, India)

"Removing of a politician's photo from ambulances raises some hope in me that all is not lost. #Punjab", @gopal1035 on Twitter here

December 16, 2011

Making A Sale Vs Cultivating Trust

"Stars in these [sales and client management] fields do not approach a customer or client with the determination to make a sale; rather they see themselves as consultants of sorts, whose task is first to listen and understand the client's needs- and only then match the what they have to those needs.

Should they not have what's best, they'll say so-or even take a client's side in making a justified complaint about their own company.